Refund Eligibility

A Sender may request a refund if:

• A Flier cancels before the exchange
• The Flier does not appear for the agreed-upon meeting
• No service was provided

Refunds are not granted when:

• The Sender cancels after the Flier has already adjusted travel
• The exchange was completed
• The user violates our Terms

Platform Fees

FlierShip may withhold service fees from refunds to cover payment processing and platform operation costs.

Disputes

Users must contact support@fliership.com with evidence. FlierShip may request additional documentation.